Refund policy

Last updated: 12 November 2026

Returns & exchanges

You may request a return or size exchange within 7 days of delivery.
Items must be unused, unwashed, unaltered, with all original tags and packaging.
Not eligible: unstitched fabric cut to length, custom-stitched or altered pieces, and items marked final sale.
To start a return, email us at customercare@lallari.in with your order number and reason. We will share the return address or arrange a pickup where available.

Damaged, defective or wrong items

Please tell us within 48 hours of delivery, with photos (an unboxing video helps). We will replace the item or refund you in full, including shipping.

Refunds

Once we receive and check the returned item, we will approve the refund within 2 working days.
Refunds go back to the original payment method and usually reflect within 5–7 working days, depending on your bank.
Original shipping charges are refunded only if the item was damaged, defective or incorrect.

Cancellations

You can cancel an order for a full refund before it is dispatched. Once shipped, it can be returned under this policy.

Handcrafted pieces may show slight variations in colour, print or embroidery; these are part of their character and are not defects.